Hotels and tourism facilities


We provide services for the leading hotels in Ukraine: Hilton, Hyatt, Radisson and Opera. These services include:
• Security guarding services
• Rigid entrance controls
• Bellman and doorman services
• Car valet services

 

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Our staff is trained on all posts. Thus in case of need a security guard may take over doorman or bellstaff position, if those colleagues are busy with the guests. Our guards are thoroughly informed about the hotel’s products and services, so that they may answer the guests’ questions. Our staff is trained by professional hospitality trainers to ensure proper behavior. Our trainers regularly repeat the trainings on the site to set a positive example and to check that guards are performing well. The trainers and supervisors have worldwide experience in hotels from the United States, the United Kingdom, and France. We cooperate with specialist of US and German anti-terror police forces, who train our staff on disaster prevention and emergency management.
Our mystery guests regularly check, if our guards stick to the set rules and that service performance is impeccable.

 

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